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For general questions, scroll down to the FAQs. For technical product information, click into the help center or message us anytime.

Frequently asked questions (FAQ)

How is Unearth different from other project management software?

Unearth was designed to manage physical assets, streamline operational workflows, and enhance field service. Unlike other project management platforms, Unearth centers around the map. All data is organized by location, but can be viewed in a table, list, or map.

Is Unearth mobile friendly?

Yes, Unearth was built to work on any mobile phone or tablet.

Does it work on iOS and Android?

Yes, both. Download our native Android or iOS applications.

Do I need specific hardware to access Unearth?

No, it works on any standard cell phone, laptop, or desktop computer.

Do I need a Wi-Fi connection?

Yes and no. Unearth offers an offline mode that enables data capture without WiFi. However, you will need an internet connection to upload that data to the cloud.

How do you store data?

All Unearth data is stored in the cloud on Amazon Web Services (AWS) servers.

How secure is my data?

Very. AWS provides a robust security infrastructure designed to increase privacy and control network access. This infrastructure includes network and web application firewalls, customer-controlled encryption, private connectivity options, and automatic encryption of all traffic.

Can I upload assets like video, CCTV, and photos?

Yes, all of the above.

Storing videos takes a ton of storage. How do you handle that?

All Unearth data is stored on cloud servers, exponentially increasing storage capacity.

Is it possible to bulk upload photos and videos?

Yes, Unearth was built to manage large uploads of both photos and videos.

Do you provide satellite imagery for the map?

Yes, we do.

I have a question I don't see answered here.

We offer full product documentation in our help center. Additionally, our Customer Support team is always happy to answer questions - just reach out to support@unearthlabs.com.

Contact our support team

Send us any questions you have and a member of our team will reach out asap

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