• How do I install Unearth?

    There’s no installation needed to get started with Unearth! Our software is designed to run on any device with an up-to-date web browser. Simply go to app.unearthlabs.com to type in your username and password. For those who prefer apps, we are developing native apps for both iOS and Android.

  • What devices will Unearth work on?

    Unearth works with both Windows and Mac desktops/laptops and all Android and iOS mobile devices.

  • How many users can I have on a project?

    We offer unlimited users for all of our customers.

  • Are there limits to my data storage?

    We offer unlimited data storage for all of our customers.

  • How do I put a project on your platform?

    To put your construction project on our platform, simply provide the Unearth support team with a list of users and the location of your site. We will then get you on our system and ready to go in 24 hours.

  • How do I get drone footage of my site?

    If you’re not already capturing aerial footage of your site, we will connect you with a drone service provider to do flyovers as often as you like.

  • How long will it take me to get started?

    We can get you started with our platform in under 24 hours.

  • Will Unearth integrate with my other software?

    Unearth has plans to integrate with most major software providers. Please send a request to the support team at info@unearthlabs.com to determine the status of your preferred software package.

  • Is Unearth available in other languages?

    Unearth is designed to be easily understood by speakers of any language, and your team can send messages in their preferred language. We are currently working on user interfaces in multiple languages. Please send a request to the support team at info@unearthlabs.com for further information.

  • What if I can't fly drones on my site?

    If your construction site is in restricted airspace, we also have access to high resolution aerial imagery that is regularly captured by planes. Just let us know, and we can provide that data for you.

  • Does Unearth handle horizontal and vertical construction projects?

    Unearth works equally well on horizontal and vertical construction. For large-scale vertical construction, we give each floor of your project its own layer so you can easily document progress no matter how high you are building.

  • What file types do you support?

    There are a lot of file types out there and we support most all of them. Try us by emailing support@unearthlabs.com and we'll let you know!.

  • Can I export my data?

    Yes! We provide the ability to export your entire project as a single file to hand-off to the owner for operations and maintenance. We also allow you to push any of your data to Excel.

  • How do I get my data onto the platform?

    Once you sign up, we’ll provide you a link to bulk upload your data. From there, our customer success team will ensure that everything is on Unearth and ready for you to use in under 24 hours.

  • What’s your pricing structure?

    If you contact us at info@unearthlabs.com, we'll be happy to walk you through our straightforward pricing for software and managed services. Most importantly, we think more data is always better so all of our customers get unlimited storage space.

  • You didn't answer my question...

    We're still growing our product and encountering new questions every day. Please reach out to us at info@unearthlabs.com. We'd love to hear from you!